Television company

Rogers outage: company says it couldn’t have restored emergency services faster

TORONTO – Rogers Communications Inc. says in a submission to the federal telecommunications regulator that it could not have restored emergency services any faster during a widespread service outage earlier this month that crippled the networks of the business and touched millions of customers across Canada.

New details on the extent of the disruption have also been included in the filing and range from media unable to produce news broadcasts to blackouts for all critical infrastructure customers such as hospitals and energy suppliers.

Faced with complaints and demands for a public inquiry, the Canadian Radio-television and Telecommunications Commission had given Rogers until Friday to explain the causes of the outage, the extent of the problem and the measures taken to prevent a similar problem does not happen again.

Much of the specific information provided by the telecommunications company has been removed from the document by the CRTC for safety and competition purposes.

Rogers said the scope of the problem, which disconnected all wireless and wireline services for its customers and other providers who use Rogers’ network, meant the only way to restore 911 and alerting services was to tackle the problem at its source rather than specifically targeting those priority repair areas.

Representatives of the company are due to appear before a Commons committee on Monday to discuss the outage in more detail.